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RESULTS ARE IN
AI adoption is accelerating across Greater Boston, with 81% of companies actively integrating or experimenting with AI in their operations.
Top priorities for AI use include increasing productivity, automating repetitive tasks, and enhancing data-driven decision-making — though businesses are also navigating challenges like data privacy, internal expertise gaps, and ethical concerns.
Most organizations are preparing employees for AI-driven changes through training and upskilling, but there’s still room for broader workforce readiness and clearer ethical frameworks.
In March and April 2025, the Greater Boston Chamber of Commerce conducted a survey on AI Adoption in the Workplace as part of our series—The Pulse of Greater Boston Business—made possible by our sponsor, Benchmark Strategies. This survey set out to understand how companies across our region are integrating AI and automation into their operations.
With responses from 128 local business leaders representing a range of industries, the results offer a timely snapshot of how AI is shaping the workplace — highlighting key trends, common challenges, and opportunities for growth as organizations navigate this evolving technology.
Companies across Greater Boston are adopting AI at different speeds and in different ways:
This range of adoption levels underscores the diverse strategies companies are taking — from cautious exploration to full integration.
When asked about their primary goals for implementing AI, respondents cited:
These findings reflect the broad value businesses see in AI — not just for streamlining workflows but also for enhancing strategic decision-making.
AI is already leaving its mark on workplace operations:
While many companies are realizing operational benefits, these results also highlight the uneven and complex nature of AI’s impact on employment.
Adopting AI comes with hurdles, and local businesses are navigating a mix of technical, ethical, and organizational challenges:
These responses illustrate that successful AI integration isn’t just about technology — it’s about people, culture, and governance too.
To get their teams ready for AI-driven changes, organizations are adopting several approaches:
These findings suggest an opportunity for more businesses to invest in workforce readiness as AI adoption continues to grow.
AI is finding a home in a variety of business functions:
This spread shows AI’s versatility — from behind-the-scenes operations to customer-facing services.
When asked what resources would best support effective AI integration, respondents pointed to:
These insights signal a strong appetite for practical guidance and support from industry, educators, and policymakers alike
Ethical risks associated with AI remain a pressing concern:
Bias, misinformation, plagiarism, and job displacement are among the key risks companies are monitoring.
To tackle these challenges, organizations are taking proactive steps:
These efforts reflect a growing commitment to responsible AI use in the workplace.
Employee attitudes toward AI tools vary, but overall receptiveness is strong:
This suggests that, with the right support and communication, most teams are open to AI-enhanced workflows.
The insights from our AI Adoption in the Workplace survey offer valuable benchmarks for Greater Boston businesses as they navigate this fast-changing space.
Companies are eager to boost productivity, reduce repetitive work, and enhance decision-making with AI — but must also address challenges like data security, talent readiness, and ethical risks.
As AI adoption accelerates, the path forward will require not just smart technology choices, but thoughtful policies, training, and collaboration. By investing in employee upskilling, clear governance, and responsible AI practices, Greater Boston businesses are well-positioned to lead in this next chapter of innovation and growth.
Jan 21, 20259:30am – 11:00amGreater Boston Chamber of Commerce
Dec 10, 202410:00am – 11:00amVirtual
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